Privacy Policy

Green Energy Gas Hub ("we," "us," "our") is an independent, third-party utility bill payment facilitation company operating at greenenergygashub.com. We provide phone-based, agent-assisted payment processing for residential utility customers across the United States.

We are NOT a utility company, energy provider, or gas supplier. We are not affiliated with any utility company. We charge a transparent service fee for facilitation assistance. This Privacy Policy applies to all information collected through our website and telephone services at (833) 611-5308.

Information You Provide Directly:

• Your name and contact information (phone number, email address)
• Your utility provider name and account number (to process your payment)
• Your service address associated with your utility account
• Payment information required to process your utility bill transaction
• Any information shared with our agents during telephone calls

Information Collected Automatically:

• IP address and browser type when visiting our website
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Device type (desktop, mobile, tablet) and cookie data

• To process your utility bill payment — account and payment details used solely to facilitate your transaction
• To provide customer support — to assist with payment or account questions
• To send payment confirmations — verify and confirm your transaction was processed
• To improve our services — aggregated, anonymized data used to improve quality
• To comply with legal obligations — records retained as required by applicable law
• To prevent fraud — detect and prevent unauthorized use of our services

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• With your utility provider — only as necessary to process your bill payment
• With payment processors — PCI-compliant partners contractually bound to protect your data
• With service providers — vendors assisting in operating our business, under confidentiality agreements
• For legal compliance — if required by law, court order, or government authority
• In a business transfer — in the event of a merger or acquisition, with advance notice to users

• All data transmitted through our website is protected by SSL/TLS encryption (HTTPS)
• Payment information processed through secure, PCI-DSS compliant systems
• Access to personal data restricted to authorized personnel only
• We do not store full payment card numbers on our servers
• Regular security reviews and monitoring are conducted

While we implement strong security measures, no internet transmission method is 100% secure. We commit to notifying affected users promptly in the event of a data breach.

Our website uses cookies to improve your browsing experience. Types we use:

• Essential cookies — required for basic website functionality
• Analytics cookies — help us understand visitor behavior using anonymized data (e.g., Google Analytics)
• Advertising cookies — Google Ads conversion tracking to measure advertising effectiveness

You can control or disable cookies through your browser settings at any time. For more on Google's data practices, visit policies.google.com/privacy.

Depending on your state of residence, you may have these rights regarding your personal information:

• Right to Access — request a copy of personal information we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Deletion — request deletion of your personal data subject to legal requirements
• Right to Opt-Out — opt out of any marketing communications at any time
• California Residents (CCPA) — additional rights including right to know, delete, and opt out of sale of personal information

To exercise these rights, contact us at info@greenenergygashub.com or (833) 611-5308. We respond to verified requests within 30 days.

Our website may contain references to utility service types and general categories to help customers identify the type of account they hold. We are not responsible for the privacy practices of any third-party websites you may visit, and we encourage you to review their respective privacy policies.

Our services are intended for adults (18+). We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@greenenergygashub.com and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised policy. For significant changes, we will provide additional notice. Continued use of our services after any changes constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy or our data practices: