Refund Policy

Green Energy Gas Hub charges a service fee for providing agent-assisted utility bill payment facilitation. This fee is charged in addition to your actual utility bill amount.

• Full Disclosure Before Payment: Our fee is always communicated clearly before any payment is processed. You will never be charged without being informed first.
• Consent Required: By proceeding after being informed of the fee, you explicitly authorize that charge.
• Direct Payment Option: You may always pay your utility bill directly through your provider at no additional cost. Our service is entirely optional.

Our refund policy covers only the Green Energy Gas Hub service fee. We do not control processing of your actual utility bill payment once submitted to your provider.

• Refundable: Green Energy Gas Hub service fee — under eligible circumstances (see Section 3)
• Not directly refundable by us: Your actual utility bill payment amount — contact your utility provider for bill-related refunds

You are eligible for a full refund of our service fee in these situations:

• ✅ Fee not disclosed: Charged a service fee without being informed beforehand
• ✅ Service not rendered: Charged but our agent did not successfully process your utility payment
• ✅ Technical error: Duplicate charge or technical error resulted in an incorrect fee amount
• ✅ Payment not applied: Utility payment not applied due to our error, with documented proof from your provider
• ✅ Unauthorized charge: Charge made without your knowledge or verbal consent
• ✅ Wrong account: Due to our agent's error, payment was processed to an incorrect account

Refund requests must be submitted within 30 days of the original transaction date.

• ❌ You changed your mind after consenting and the payment was successfully processed
• ❌ Your utility provider delayed posting the payment — this is outside our control
• ❌ Your service was disconnected before your provider posted the payment
• ❌ You provided incorrect account information that caused a payment error
• ❌ More than 30 days have passed since the transaction date
• ❌ You are requesting a refund of the actual utility bill amount rather than our service fee

1. Contact Us Within 30 Days

   Call (833) 611-5308 or email info@greenenergygashub.com within 30 days of your transaction date.

2. Provide Your Transaction Details

   Have your confirmation reference number, transaction date, and reason for your refund request ready.

3. Our Team Reviews Your Request

   A member of our team reviews your case against our refund eligibility criteria within 2–3 business days.

4. Decision Communicated to You

   You will be notified of the decision by phone or email. If approved, refund processing begins immediately.

5. Refund Issued to Your Account

   Approved refunds are returned to your original payment method within 5–10 business days.

• Review Period: 2–3 business days from submission
• Processing Initiation: Within 1 business day of approval
• Credit Card Refunds: 5–10 business days to appear on your statement
• Bank Account Refunds: 3–7 business days depending on your financial institution

If you do not see your refund after 10 business days, please contact us at (833) 611-5308 or info@greenenergygashub.com.

The amount paid toward your utility bill is processed directly to your utility provider. Green Energy Gas Hub does not retain your utility payment amount. If you believe there is an error with the utility payment amount itself:

• Contact your utility provider directly with your confirmation reference number
• Contact Green Energy Gas Hub at (833) 611-5308 so we can assist in resolving the issue

We will cooperate fully with any investigation and provide transaction records to assist in resolving disputes with your utility provider.

If you are dissatisfied with a refund decision, you may escalate your concern by requesting a supervisor review by calling (833) 611-5308, emailing a formal dispute to info@greenenergygashub.com with the subject line "Refund Dispute," or filing a chargeback with your bank or credit card issuer if a charge was unauthorized.

We are committed to resolving all disputes fairly, promptly, and professionally. Customer satisfaction is central to how we operate.

For refund requests or questions about this policy, please contact us with your confirmation reference number ready: